Er77 Privacy Policy — Your Data, Our Responsibility

1 Introduction

Er77 is an internationally standards-compliant online gaming and Sports Betting platform serving players in Bangladesh and around the world. This Privacy Policy ("Policy") explains how er77 collects, uses, stores, and protects your personal information.

By creating an account or using our services on the er77 platform, you are considered to have agreed to this Privacy Policy. This policy is part of our Terms & Conditions consistent with and applicable alongside.

We may update this Privacy Policy from time to time. If significant changes are made, you will be notified directly. The date of the latest update is always shown at the top of this page.

2 What Data We Collect

We collect the following types of information when you use the er77 platform:

3 How Your Data Is Used

Er77 uses collected data exclusively for specific, legitimate purposes. No information is used beyond its authorized scope.

• To complete account registration, management, and the KYC verification process.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer service and respond to support requests.
• To send promotional offers, bonuses, and personalized recommendations (with your consent).
• To maintain platform security and prevent fraud, money laundering, and multiple accounts.
• To fulfill legal and regulatory obligations.
• To monitor responsible gaming and identify risky behavior.
• To improve platform functionality and enhance the user experience.

We never transfer your data to third parties for marketing or advertising purposes without your consent.

4 Data Sharing & Disclosure

Er77 may share your information with third parties in the following limited circumstances:

• Payment Processors: To process financial transactions with bKash, Nagad, Rocket, and banking partners.
• Identity Verification Service: With authorized verification agencies for KYC and age verification.
• Legal Authorities: With relevant authorities in the case of a court order or legal obligation.
• Licensing Authority: For the purpose of submitting regular reports to our regulatory authorities.
• Technology Partners: With technology service providers that support platform operations (they are required to uphold the same privacy standards).

5 Cookies & Tracking Technologies

Er77's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: For login sessions, security tokens, and core platform functionality — these cannot be disabled.
• Functionality Cookies: For language preferences, theme settings, and a personalized experience.
• Analytics Cookies: To understand which pages are used most — these do not identify individual users.
• Security Cookies: To detect fraud and prevent suspicious activity.

You can disable non-essential cookies at any time through your browser settings. However, some platform features may become limited as a result.

6 Data Protection Measures

Er77 follows industry-leading standards to protect your personal and financial information. Our security infrastructure is regularly audited by independent third parties.

• 256-bit SSL/TLS encryption ensuring the security of all data in transit.
• Sensitive data is secured with AES-256 encryption.
• Two-Factor Authentication (2FA) supported.
• Round-the-clock security monitoring with real-time detection of unusual activity.
• Regular security testing and vulnerability assessments.
• Restricted Access Policy — only authorized personnel may access user data.

7 Your Data Rights

As an er77 user, you have certain important rights over your own data, which we always respect:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Unless a legal obligation applies, you may request deletion of your data after your account is closed.
• Right to Data Portability: You may request an export of your data in a standard format.
• Right to Restrict Processing: You may restrict how your data is used for specific purposes.
• Right to Object: You may object to marketing communications and profiling.

To exercise any of these rights, contact our support team via live chat or send us an email. We will respond within 30 days.

8 Data Retention Period

Er77 retains your data only for as long as necessary. Different retention periods apply depending on the type of information:

• Active account data — retained for the duration the account remains active.
• Financial transaction records — minimum 5 years as required by law.
• KYC verification documents — minimum 5 years after account closure.
• Customer service communications — 3 years.
• Cookie and session data — until the session ends or a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymized.

9 Protection of Minors' Data

The er77 platform is strictly for users aged 18 and above. We do not knowingly collect or process data from anyone under the age of 18.

If a minor attempts to create an account or such information comes to our attention, we will immediately close the account and delete any collected data. If a parent or guardian believes their child has created an account, please contact our support team without delay.

10 Privacy Policy Updates

Er77 reserves the right to update this Privacy Policy when necessary. If significant changes are made:

• A notification will be sent to your registered email address.
• Pop-up notifications will be displayed in the app and on the platform.
• The new effective date at the top of this page will be updated accordingly.

Continued use of the platform after an updated policy takes effect constitutes your acceptance of the new terms. If you do not agree with the updated policy, you may request to close your account.